Privacy Policy

Introduction

This Privacy Policy describes how Viralinx, LLC ("Viralinx," "we," "us," or "our") collects, uses, and discloses information about you when you access or use our website (viralinx.com), mobile applications, and other products and services (collectively, the "Services"), or when you otherwise interact with us.

We take your privacy seriously and are committed to protecting the security and privacy of the information you provide. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, and any other information you choose to provide.
• Profile Information: Information you provide in your user profile, such as your photo, bio, language learning preferences, and proficiency levels.
• Communications: Information you provide when you communicate with us, such as customer support requests, feedback, and survey responses.
• Payment Information: If you make purchases through our Services, we collect payment information, such as credit card details or other financial information (this information is processed by our payment processors and we do not store complete payment information on our servers).
• User Content: Information you provide through the Services, including your responses, messages, and other content you submit.

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Usage Information: We collect information about your interactions with the Services, such as the pages or content you view, your searches, and other actions on the Services.
• Device Information: We collect information about the device you use to access the Services, including the hardware model, operating system and version, device identifiers, and mobile network information.
• Location Information: We may collect information about your approximate location based on your IP address.
• Log Information: We collect log information when you use our Services, including access times, pages viewed, IP address, and the page you visited before navigating to our Services.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information, including confirmations, receipts, and user experience surveys
• Create and maintain your account
• Send technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests, and provide customer service
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity
• Debug to identify and repair errors in our Services
• Protect the rights, privacy, safety, and property of Viralinx, you, and others
• Comply with legal obligations
• Carry out any other purpose described to you at the time the information was collected

How We Share Your Information

We may share the information we collect in various ways, including:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: We may disclose your information if we believe that disclosure is necessary to: (a) comply with applicable laws, regulations, legal processes, or governmental requests; (b) enforce our Terms, including investigations of potential violations; (c) detect, prevent, or otherwise address fraud, security, or technical issues; or (d) protect the rights, property, and safety of our users, Viralinx, or others.
• With Your Consent: We may share your information with third parties when you give us your consent to do so.

Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Choices

You have several choices available when it comes to information about you:

• Account Information: You can update your account information at any time by logging into your account and modifying your profile.
• Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
• Promotional Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
• Mobile Push Notifications: With your consent, we may send push notifications to your mobile device. You can deactivate these notifications by changing the notification settings on your mobile device.

Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe we might have any information from or about a child under 13, please contact us at privacy@viralinx.com.

LingoCrush, an independent product owned by Viralinx, may have its own separate privacy policy and terms of service that govern its use. Please refer to the LingoCrush privacy policy and terms of service available at lingocrush.com for specific information regarding that application.

International Data Transfers

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Services from outside of the U.S., please be aware that information collected through the Services may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Services or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set forth in this Privacy Policy.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Additional Information for Specific Jurisdictions

California Residents

The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide California residents with specific rights regarding their personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing privacy@viralinx.com.

European Economic Area (EEA), United Kingdom (UK), and Swiss Residents

If you are located in the EEA, UK, or Switzerland, you have certain rights and protections under applicable law regarding the processing of your personal data. Under applicable law, we are considered the "data controller" of the personal information we handle under this Privacy Policy. In other words, we are responsible for deciding how to collect, use, and disclose this information, subject to applicable law.

Legal Basis for Processing

When we process your personal information, we will only do so in the following situations:

• We need to process your personal information to perform our responsibilities under our contract with you.
• We have a legitimate interest in processing your personal information.
• We have your consent to do so.
• We are required by law to process the information.

Data Subject Rights

If you are in the EEA, UK, or Switzerland, you have the following rights:

• Access: You have the right to request a copy of the personal information we are processing about you.
• Rectification: You have the right to have incomplete or inaccurate personal information that we process about you rectified.
• Deletion: You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
• Restriction: You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful, or we no longer need to process such data for a particular purpose.
• Portability: You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
• Objection: Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
• Withdrawing Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not, however, affect the lawfulness of the processing we conducted prior to your withdrawal, nor will it affect processing of your personal information based on lawful processing grounds other than consent.

If you would like to exercise any of these rights, please contact us at privacy@viralinx.com.